FREQUENTLY ASKED QUESTIONS

Do I have to buy a ticket for a child under 2 years of age?

Children under the age of 2 must be seated with their parent in the front of lower tier blocks.

I am disabled and I need to sit in an area with easy access

For wheelchair and easy access booking please download an accessibility booking form available from: https://www.eticketing.co.uk/rfu/CustomerNotice/Details/3 .

More Information can be found here: www.englandrugby.com/TwickenhamStadium/DisabledFacilities

Can I take alcohol into the stadium?

Alcohol Policy Update – Access to Twickenham Stadium

A number of improvements to security and spectator safety are being introduced by the RFU which will bring the Army Navy Match in line with the normal rules applied at all other matches.

Twickenham Stadium:
Please note that for the 2018 match you will no longer be able to bring alcohol past the security/bag check access points which are located at the outer perimeter of the stadium. This includes the security/bag check access point at the entrance to the West Car Park / West Fan Village and therefore you can no longer take alcohol into this area. In addition, coaches will not be permitted to park in the West Car Park.

Coaches will now park in the North Car Park and Rosebine with Cardinal Vaughan being used for those travelling by car. All areas are situated outside of the security bag check / access points and therefore anyone parking in these areas will be able to enjoy the traditional tailgate / hospitality activities.

Full details of the RFU ground rules can be found at England Rugby. Please ensure you familiarise yourself with the new security/bag check access points, stadium layout and the ground rules before you arrive at the match.

Can I have a picnic in the car park?

You may have a picnic from the back of your car/mini bus. Generators and BBQ’s are NOT permitted and no money may exchange hands.

What age is a junior ticket valid up to?

Children must be under the age of 16 on the day of the match.

I have brought tickets and wristbands through a Corps, will my wristband get me into all the Corps bars?

NO. Your wristband will only permit you access to the Corps bar you purchased your ticket from. If you wish to go into another bar you will need to buy tickets from the respective contact. This is due to every bar having a maximum capacity.

How do I get wristbands to go in my Corps Bar?

You will find all the contacts for the Corps bars on the Corps Bar Contact page.

I’ve lost my tickets, what should I do?

Please contact ARU Tickets by emailing armyrugbyunion@btconnect.com and duplicates will be arranged to be collected on the day of the match.

I am collecting my tickets on the day, where do I go?

Please collect your tickets from Twickenham Ticket Office at least one hour before KO. You will need photo ID.

Why can’t duplicate tickets be posted to me?

The RFU will only issue duplicate tickets once, to avoid any postal delays or losses, duplicate tickets must be collected from the RFU Ticket Office.

My tickets were lost/stolen, I have duplicates but what if someone is sitting in my seat?

When a duplicate ticket is issued it automatically overrides the original. If someone is sitting in your seat do not approach them yourself, get assistance from a steward.

How do I book hospitality for the event?

Please book hospitality on the Twickenham Rugby website by following this link